Northern Way by bike from Irun

Frequently Asked Questions

• Do all accommodations have a lockable place to store my bike?

  Yes, we make sure that all assigned accommodations have a place where you can leave your bike safe and sound.

• What services are included in the Camino de Santiago by bike?

  The Camino de Santiago by bike includes the following services:

  • Accommodation
  • Luggage transport
  • Dossier with information about the stages
  • Pilgrim's credential
  • On-the-road helpline
  • Travel insurance

  In addition, you can customize your trip by adding the following optional services:

  • Breakfast or half board
  • Extra night at the beginning or end of the stage
  • Bicycle rental

  Unlike the group trips, no guide or support vehicle is included between stages. However, you will have a 24-hour hotline where you can contact us in case of any problem or unforeseen event, which we will solve quickly.

• What is on-the-road telephone assistance?

  In your travel documents, you'll find an emergency telephone number where we're accessible while you're on the road. This ensures you'll journey with peace of mind, knowin our team members will assist you with any problems, incidents, or questions you encounter along your Camino de Santiago.

• What is travel insurance?

  It is the guarantee that you can enjoy your Camino in a safe way. In our trips you already have an insurance included with your trip to be protected during the Camino de Santiago. We will send you the insurance policy along with all the documentation of your trip, so you will have everything you need to enjoy the Camino with peace of mind. Walk without worries!

• Where are the accommodations located?

  In your travel documents, you will find the names of the accommodations assigned to you, as well as their contact telephone number and location.   As a general rule, all accommodation are located in the centre of the different towns along the Pilgrims' Route to Santiago de Compostela, without the need to deviate too far from the route. But sometimes, due to lack of availability, it is possible that some accommodation may be a little far from the village or even in neighbouring towns.   For all the accommodations that are at a considerable distance from the route of the Camino, we will provide you with a free taxi service that you can use to get to your accommodation and return to the Camino the next morning.   In any case, these are exceptions that we will inform you at the time of booking.

• What coverage does the travel insurance have?

  The basic travel insurance included in our packages offers extensive coverage against unforeseen events, ensuring you'll receive guaranteed medical assistance and numerous benefits. You can review the specifics in the General Conditions of Travel Insurance.

• What kind of bicycles can I rent to do the Camino de Santiago?

  We have high quality mountain bikes and electric bikes that you can rent during the whole Camino. Check the details here.

• How do I make a reservation?

  To make a reservation, you can follow these steps:

  Through our website: Select the route you want and follow the steps indicated in the form. Provide your personal information and that of your companions, choose the type of accommodation, room distribution, meals, transfers, bike rental, etc.

  By email: If you prefer to make the reservation by email or need a personalized trip, you can send us an email to info@viajecaminodesantiago.com. We will provide you with the necessary information to complete the reservation via email.

  It is important to note that if the routes or services available on the website do not meet your specific needs, you can request a personalized quote by sending an email to info@viajescaminodesantiago.com.

• Can I choose the dates I want?

  Yes, you will have total freedom to choose your departure date. However, if you want to do your Camino de Santiago in the months of December, January and February, we recommend that you check availability before making your reservation. At this time of year most accommodation is closed and many services may not be available.

• What is luggage transport and how does it work?

  Luggage transport service by default is included in all our trips and it is not necessary to request it. You can enjoy the Camino de Santiago without the burden of carrying your luggage on your back, knowing that your suitcase will be waiting for you at your next accommodation upon your arrival.   Along with your credential, you'll also receive stickers. Cover these stickers with the requested information and stick them in a visible place on your suitcase.   Upon arrival at your accommodation, we suggest asking at the reception where you can leave your luggage. You'll need to leave your luggage at the designated spot early in the morning for our carrier to pick it up. This ensures that when you arrive at your next accommodation, your luggage will already be waiting for you.