booking conditions

Independent travel

To confirm the booking, the customer must make a deposit of 30% of the total amount. The remaining amount (70%) will be due as a second payment, to be completed no later than 20 days before the start of the trip.

Payment method

Viajes Camino de Santiago offers its customers the following payment methods: bank transfer, credit card or PayPal, with the latter carrying a 3% surcharge. Regarding the terms and methods of payment for a booking, the customer must take into account the following clauses:

• To confirm the booking of any of the products offered, the customer must make a deposit of 30%. The remaining amount will be due as a second payment.
• Split payment (30% + 70%) is only available by credit card and only when more than 20 calendar days remain before the start date of the trip.
• The remaining amount, which would complete the full price of the trip, must be paid by the customer no later than 20 calendar days before the contracted trip start date. Otherwise, the agency reserves the right to cancel the booking, with the customer losing the amount paid up to the date of their booking.

• The customer must at all times follow the booking instructions when making payment, complying with the rules regarding deadlines and the naming of concepts and references; otherwise the agency may not consider the booking valid.
• Should the agency be unable to offer the requested trip for reasons beyond its own organisation (date availability, bookings or other reasons…), Viajes Camino de Santiago may cancel the booking within 5 working days of receiving it, with the customer receiving a full refund of the booking deposit paid.

Organised group travel by Viajes Camino de Santiago (with guide and support vehicle)

This section refers exclusively to group trips organised by Viajes Camino de Santiago, with an accompanying guide and support vehicle, in which the customer purchases an individual place on a departure scheduled by the company. For private bookings made by a single booking holder or intermediary for 10 or more people travelling together on a tailor-made itinerary, please refer to the following section.

To confirm the booking of an organised group trip, the customer must make a deposit of 30% of the total at the time of registration. The remaining 70% must be paid no later than 20 days before the start date of the trip.

Split payment (30% + 70%) is only available by credit card and only when more than 20 calendar days remain before the start date of the trip.

Private group bookings (10 or more people)

Bookings made by a single booking holder or intermediary for 10 or more people travelling together on a common tailor-made itinerary are considered “private groups”. This does not include organised group trips run by Viajes Camino de Santiago with a guide and support vehicle, which are governed by the previous section.

Due to the advance booking of hotel accommodation, transfer services and specific logistics that these bookings require, the cancellation policy applicable to private groups of 10 or more people is as follows and replaces the general cancellation policy:

• If the cancellation is made more than 30 days before the start of the trip, the company will charge the customer 15% of the total trip price.
• If the cancellation is made between 15 and 30 days before the start of the trip, the company will charge the customer 50% of the total trip price.
• If the cancellation is made less than 15 days before the start of the trip, the company will charge the customer 100% of the total trip price.

Flexibility for partial cancellation of places

In order to offer groups flexibility, a reduction of up to 10% of the total number of contracted places will be accepted without penalty, with an absolute maximum of 5 places, provided that it is notified more than 60 days before the start of the trip. Places cancelled above that threshold, or any cancellation made less than 60 days in advance, will be subject to the percentages indicated above, applied to the individual amount of each cancelled place.

Under no circumstances may the flexibility margin reduce the group below the minimum of 10 people required to maintain the private group conditions. If the reduction brings the group below that threshold, the places whose cancellation takes the group below that minimum will not be eligible for the 10% flexibility margin and will be subject to the cancellation percentages set out in this same section (15%, 50% or 100% depending on the number of days' notice).

Total trip price

For the purposes of this clause, the “total trip price” includes both the basic package contracted and all extras and additional services associated with the booking (transfers, additional nights, optional insurance, guide services, complementary activities, etc.).

Booking modification

Should Viajes Camino de Santiago make modifications for various reasons, such as overbooking, lack of availability or others, these will be communicated to the customer as far in advance as possible, offering the options of accepting the service according to the notified changes or proceeding to change the booking dates at no additional cost. In the event of disagreement, the option to cancel the booking is offered, with the customer receiving a full refund of the amount paid to the agency.

The customer is entitled to request modifications to their booking, understood as: changes of dates, lead names, contracted services, supplements or other variants; up to a maximum of 15 calendar days before the start of the trip.

Modifications requested 15 or more days in advance

The following modifications are free of charge up to 15 calendar days before the start of the trip, with a maximum of one modification per booking:

• Change of contracted dates.
• Modification of room distribution.
• Modification of the contracted itinerary.

A second request of the same type will incur a charge of 15% of the total trip amount.

Adding more people will not entail any additional cost provided availability exists and it does not imply modifications to other aspects of the trip already contracted.

Modifications requested less than 15 days before the start of the trip

Less than 15 days before the start of the trip, modifications are subject to the following penalties:

These same penalties apply in the event of cancellation within this period.

Please note that the consumer will be solely responsible for any additional costs arising from modifications to their booking.

Booking cancellation

Cancel for free up to 15 days before the start of your trip, with no need to give any explanation.

Any cancellation request must be notified in writing to Viajes Camino de Santiago at the email address info@viajescaminodesantiago.com (cancellations are not processed by phone). These conditions apply to all trip types (self-guided, organised group, and trips longer than 15 days):

• If the cancellation is made 15 days or more before the start of the trip, the company will refund the customer 100% of the amount paid, with no penalty and no need to give a reason. The refund is processed within a maximum of 7 days.
• If the cancellation is made less than 15 days before the start of the trip, no refund applies, except for the coverage of the cancellation insurance, if taken out.

Should the customer fail to show up for the trip and not notify the agency, they will not be entitled to any refund.

Viajes Camino de Santiago reserves the right to cancel or reject a booking within 5 working days of receiving it, for logistical or availability reasons, in which case it will fully refund the amount paid by the customer.

For group trips subject to a minimum number of participants, as specified in the product's features and details, Viajes Camino de Santiago may cancel the trip at least 30 days before the established start date; in that case, the customer may choose to modify the booking or to cancel it, receiving a full refund of the amount paid.

Note: cancellations of private group bookings of 10 or more people are governed by the specific conditions described in the section “Private group bookings (10 or more people)”, which replace this general cancellation policy.

Transfer of booking

Should the customer decide to change the booking holder, they must notify it at least 5 working days before the trip date. It will be the contracting party's responsibility to settle payments with the replacement person, so that the agency remains uninvolved in this financial transaction between the participants.

Cancellation insurance

Viajes Camino de Santiago offers its customers the possibility of taking out the following cancellation insurance, which will cover cancellation costs for various contingencies, mainly medical, family or work-related reasons. It will be the insurance company, and not the travel agency, that is responsible for assessing and appraising the causes of the cancellation.

This cancellation insurance can only be taken out at the time of enrolment or booking of the trip, or within a maximum of 72 hours after the booking.

You can view the full cancellation insurance policy at: View cancellation policy (PDF) .

If the customer takes out the cancellation insurance and needs to cancel their trip for reasons covered by the policy, they may obtain a refund up to a maximum limit of 100% of the booking, except for the amount paid for the insurance itself, which is non-refundable.

Despite having taken out this insurance, once the trip has begun, the suspension, modification or interruption of services, or voluntary withdrawal by the customer for personal or any other reasons, will not give rise to any refund of contracted and unused services.

Please note that Viajes Camino de Santiago will not be responsible for the refund if the insurer determines that the reasons for cancellation are not duly justified or are not covered by the policy taken out.

Tourist tax

No free cancellations will be made for reasons derived from COVID-19

Due to the end of the state of alarm and the pandemic caused by COVID-19, Viajes Camino de Santiago adheres to the regulations in force regarding force majeure causes derived from COVID-19. Therefore, all causes derived from COVID-19 that are not reflected in a medical report relegated to force majeure causes are invalidated, understanding as such causes those that clearly prevent the pilgrim from undertaking the trip.

Quote validity

Quotes issued by Viajes Camino de Santiago are valid for 25 days from their issuance, except for variations due to exceptional increases in costs external to the agency. After this period, the indicated prices may be subject to modification.