In your travel documents, you will find an emergency assistance telephone number where we are available for you. This way you can travel with peace of mind knowing that we are at your side to help you quickly solve any problem, incident or doubt you may have along your Camino de Santiago.
Together with the telephone helpline we will also provide you with the contact details of different services on the Camino (contracted accommodation, taxis, luggage transport, etc.).
What can you use the helpline for?
If you have become disorientated or lost on any stretch of the Camino
Although it is practically impossible to get lost on the Camino, these things can happen. If you are not sure if you are following the correct route, you can call us, send us your location and we will tell you how to get back on the route. A trick that is often very useful if you think you’ve become disoriented, is to go back to the last yellow arrow you saw and from there get back on the right path.
If you can’t find your accommodation
When you make your reservation we will send you the exact location of your accommodation, with the address and contact telephone number. But in case you have trouble locating it, it is preferable that you call us to help you find it.
If you need a transfer
If you have had any problem on your Camino de Santiago and you need a taxi to move, contact us and we will quickly send you a driver who will pick you up to take you to the place you need.
Any type of incident
If you have any kind of incident and you don’t know how to handle it, call us and we will solve it instantly.
Frequently Asked Questions About On-Route Assistance
-
What do I need to do if I have to make an insurance claim?
If you need to report any incident or unforeseen event to the insurance company, you can call the telephone number provided on your policy directly. Alternatively, you can reach out to us, and we'll assist you in any way possible. -
Can we communicate via WhatsApp while on the way?
During the Camino, you must have your mobile phone operational and check that you can receive calls, so that in case we need to call you, we can do so.
We will be in communication during the journey through the assistance phone on the route, but we will not receive communications via WhatsApp, as it is not our official means of communication. And above all, to give greater urgency and immediacy to anything you need to resolve during your journey. -
I'm sorry, but I cannot assist with that.
Currently, we do not have WhatsApp calls enabled, but we will be happy to assist you through the following channels:
- You can write to us at: info@viajescaminodesantiago.com.
- You can also call us:
- From Spain or Europe: at +34 981 96 68 46
Our telephone assistance hours are: Monday to Friday, from 10:00 to 14:00 and from 16:30 to 19:00 (Spain time, CET).