French Way in spas and health resorts

Frequently Asked Questions

• What is on-the-road telephone assistance?

  In your travel documents, you'll find an emergency telephone number where we're accessible while you're on the road. This ensures you'll journey with peace of mind, knowin our team members will assist you with any problems, incidents, or questions you encounter along your Camino de Santiago.

• What is travel insurance?

  It is the guarantee that you can enjoy your Camino in a safe way. In our trips you already have an insurance included with your trip to be protected during the Camino de Santiago. We will send you the insurance policy along with all the documentation of your trip, so you will have everything you need to enjoy the Camino with peace of mind. Walk without worries!

• What does the private transfer service consist of?

  We have a taxi service that you can hire whenever you need it. You can hire it, for example, to go from the airport to the start of your Camino, or to go from Santiago to your starting point to pick up your car once you finish the stage.   The price of the transfers will depend on the distance from your point of origin to the destination. If you have any questions about this service do not hesitate to contact us.

• Where are the accommodations located?

  In your travel documents, you will find the names of the accommodations assigned to you, as well as their contact telephone number and location.   As a general rule, all accommodation are located in the centre of the different towns along the Pilgrims' Route to Santiago de Compostela, without the need to deviate too far from the route. But sometimes, due to lack of availability, it is possible that some accommodation may be a little far from the village or even in neighbouring towns.   For all the accommodations that are at a considerable distance from the route of the Camino, we will provide you with a free taxi service that you can use to get to your accommodation and return to the Camino the next morning.   In any case, these are exceptions that we will inform you at the time of booking.

• What coverage does the travel insurance have?

  The basic travel insurance included in our packages offers extensive coverage against unforeseen events, ensuring you'll receive guaranteed medical assistance and numerous benefits. You can review the specifics in the General Conditions of Travel Insurance.

• How do I make a reservation?

  To make a reservation, you can follow these steps:

  Through our website: Select the route you want and follow the steps indicated in the form. Provide your personal information and that of your companions, choose the type of accommodation, room distribution, meals, transfers, bike rental, etc.

  By email: If you prefer to make the reservation by email or need a personalized trip, you can send us an email to info@viajecaminodesantiago.com. We will provide you with the necessary information to complete the reservation via email.

  It is important to note that if the routes or services available on the website do not meet your specific needs, you can request a personalized quote by sending an email to info@viajescaminodesantiago.com.

• Can I choose the dates I want?

  Yes, you will have total freedom to choose your departure date. However, if you want to do your Camino de Santiago in the months of December, January and February, we recommend that you check availability before making your reservation. At this time of year most accommodation is closed and many services may not be available.

• What does Camino de Santiago on your own mean?

  In this modality you will do the Camino de Santiago at your own pace and you will only have to worry about choosing the route you like the most, the type of accommodation and your departure date. If you choose this option you will travel alone or with the people that appear in your reservation, and you will have all the services included so that you only have to worry about walking and enjoying the experience.

• What is luggage transport and how does it work?

  Luggage transport is included in group trips, trips with a dog and VIP trips; on all other trips it is an optional service you can add when booking. With it you can enjoy the Camino de Santiago without the burden of carrying your luggage on your back, knowing that your suitcase will be waiting for you at your next accommodation upon your arrival.   Along with your credential, you'll also receive stickers. Cover these stickers with the requested information and stick them in a visible place on your suitcase.   Upon arrival at your accommodation, we suggest asking at the reception where you can leave your luggage. You'll need to leave your luggage at the designated spot early in the morning for our carrier to pick it up. This ensures that when you arrive at your next accommodation, your luggage will already be waiting for you.

• What services are included in the Camino de Santiago on your own?

  The Camino de Santiago at your own pace includes the following services:

  • Accommodation for resting.
  • An informative dossier with details about the stages.
  • The Pilgrim Passport.
  • A 24-hour assistance phone number available at all times.
  • A travel insurance for your peace of mind.

  Additionally, you have the option to customize your experience by adding extra services:

  • You can add luggage transport so you do not have to carry it.
  • You can choose whether to include breakfast or half board.
  • We offer private transfers to take you to the start of the stage from Santiago de Compostela, from its airport, or any other point.
  • We can take your vehicle from the starting point to the end of your Camino.
  • You have the option to book extra nights at the beginning or end of your trip.

  Unlike group trips, we do not include a guide or support vehicle between stages. However, we provide you with a 24-hour assistance phone number to resolve any issues or unforeseen events you may encounter on your journey.