I have arrived at my accommodation and my luggage is not there, what do I do?

Normally your luggage will be at your accommodation between 13:00 and 14:00 noon. If for some reason you arrive at your accommodation and can’t find your luggage, don’t worry.


In high season we move a large number of suitcases, so it is possible that the carrier has not yet arrived at your accommodation. We recommend you to be patient and give yourself a little time before becoming alarmed.


It doesn’t usually happen, but in case it’s too late and you still haven’t received your luggage, you have at your disposal an emergency phone number where you can contact us. We assure you that we find 100% of lost suitcases in perfect condition.

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